Privacy Policy
Effective October 12, 2026
My Neighborwood ("we," "us") delivers firewood in Darnestown, Maryland. This policy covers our website, account, text messages, and emails. It explains what we collect, why, and your choices.
We follow Maryland law, including the Maryland Online Data Privacy Act, the Maryland Personal Information Protection Act, and the Stop the Spam Calls Act. We also follow federal law, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and the Children's Online Privacy Protection Act (COPPA). Our texts follow wireless industry (CTIA) rules.
1. What we collect
- Contact and delivery details: name, mobile number, email, delivery address, delivery notes, and optional photos of your stacking spot.
- Order details: what you ordered, when, Auto-Refill settings, and referral credits.
- Messages: texts, emails, and calls you send us, and a record of when and how you agreed to receive texts.
- Payment details: handled by our payment processor, Stripe. We receive only a confirmation and the last four digits of your card. We never see or store your full card number.
- Website data: browser type, device type, and pages visited, collected through cookies that keep you signed in.
We don't collect sensitive data such as Social Security numbers, health information, biometric data, or your device's precise location.
2. How we use it
- To take, deliver, and bill your orders
- To sign you in with a text message code
- To send order, delivery, and account texts and emails
- To answer questions and fix problems
- To run the referral program and prevent fraud
- To meet legal, tax, and recordkeeping requirements
We collect and use only what is reasonably necessary to provide the service you asked for.
3. What we don't do
- We do not sell your personal information.
- We do not use your information for targeted advertising.
- We do not use it for profiling that makes decisions with legal or similarly significant effects about you.
4. Who we share it with
We share information only with service providers that help us run the business. These include payment processing, website hosting and data storage, email delivery, and text message delivery. Each one is bound by a contract to keep your information confidential and use it only to provide its service to us.
We may also share information if the law requires it, to protect someone's safety, or with a buyer if the business is sold. A buyer must follow this policy.
5. Text messages
- What we send: sign-in codes, order confirmations, delivery reminders and updates, and account notices. See our SMS Terms.
- Your consent: We text you only after you agree, and we keep a record of that consent. Agreeing to texts is not a condition of buying from us. If you don't want texts, contact us and we'll send updates by email instead.
- Opting out: Reply STOP to any text. You can also opt out in any other reasonable way, such as replying "stop texting me," emailing us, or calling us. We'll honor your request promptly, and always within 10 business days. We may send one text confirming you've opted out.
- No sharing: We do not share or sell your mobile number, text message opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with third parties. Our text message provider uses your number only to deliver our messages to you.
- Marketing texts: We do not currently send marketing texts. If we do in the future, we will ask for separate consent first. We will send marketing texts only between 8 a.m. and 8 p.m., and no more than 3 in 24 hours on the same subject.
- Costs: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
6. Emails
We send emails about your orders and account. Any marketing email will include our postal address and an unsubscribe link. We honor unsubscribe requests within 10 business days. You'll still get emails needed for your orders.
7. Cookies and tracking
We use cookies needed to run the site and keep you signed in. We don't use advertising cookies or tracking pixels. We don't record your screen activity, and we don't record calls. We honor Global Privacy Control signals from your browser.
8. How long we keep it
We keep your information while your account is open. After that, we keep order, payment, and consent records only as long as tax and business law require, usually 3 years. We delete or anonymize everything else.
9. How we protect it
We use reasonable safeguards, including encryption, access limited to people who need it, and secure service providers. If a security breach affects your personal information, we will notify you as Maryland law requires. That means as soon as reasonably practicable, and no later than 45 days after we discover it.
10. Your rights
You can ask us to:
- Confirm whether we have your information, and see it
- Correct anything that is wrong
- Delete your information
- Get a copy of your information in a usable format
- Get a list of the types of companies we've shared it with
- Opt out of any sale, targeted advertising, or profiling (we don't do these, but the right is yours)
How to make a request: Email support@myneighborwood.com or call 301-919-0030. We'll verify your identity using information we already have. Someone you authorize may also make a request for you.
- Requests are free.
- We'll respond within 45 days. If we need more time, we'll tell you, and we may take up to 45 more days.
- If we deny your request, you can appeal by replying to our decision. We'll answer within 60 days.
- If you're still unsatisfied, you can contact the Maryland Attorney General's Consumer Protection Division at www.marylandattorneygeneral.gov.
- We will never treat you differently for using these rights.
11. Children
Our service is for adults 18 and older. It is not directed to children, and we do not knowingly collect information from anyone under 18. If we learn we have, we'll delete it.
12. Where your information is stored
Your information is stored in the United States.
13. Changes
If we change this policy, we'll post the new version here with a new effective date. If the change is significant, we'll also notify you by email before it takes effect.
14. Contact
PPA19 LLC DBA My Neighborwood · 14330 Poplar Hill Road, Darnestown, MD 20874 · support@myneighborwood.com · (301) 919-0030
SMS Terms
Effective October 12, 2026
Program: My Neighborwood Order & Delivery Alerts, operated by PPA19 LLC dba My Neighborwood.
What you'll receive
- Sign-in verification codes
- Order confirmations and receipts
- Delivery date reminders and day-of delivery updates
- Account and Auto-Refill notices, such as an upcoming charge
We do not send marketing or promotional texts under this program.
How you join: You join by checking the text message consent box when you sign up or order, or by requesting a sign-in code on our website. Joining is free.
Message frequency: Message frequency varies. It is usually 2–6 messages per order, plus any sign-in codes you request.
Cost: Message and data rates may apply.
Opt out: Reply STOP at any time. STOP, CANCEL, END, QUIT, UNSUBSCRIBE, and STOPALL all work. You will get one message confirming you have opted out, and then no more texts. If you opt out, you will no longer get delivery updates or sign-in codes by text. Reply START to rejoin.
You can also opt out in any other reasonable way, such as replying "stop texting me," emailing, or calling us. We honor every opt-out request promptly, and always within 10 business days.
Help: Reply HELP, or contact support@myneighborwood.com or (301) 919-0030.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
Timing: We send texts between 8 a.m. and 9 p.m. Eastern. Sign-in codes are the exception and arrive whenever you request one.
Eligibility: You must be 18 or older and the account holder for the mobile number, or have the account holder's permission.
Privacy: We do not share or sell your mobile number, text message opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy at www.myneighborwood.com/policies#privacy.
Changes: We may update these terms. Significant changes will be posted here and sent to you by text.
Terms of Service
Effective October 12, 2026
These terms apply when you use myneighborwood.com or order from My Neighborwood, operated by PPA19 LLC dba My Neighborwood. By placing an order, you agree to them.
Who can order: You must be 18 or older and have a delivery address in our service area.
What you're buying: Each delivery is a packaged bundle containing at least 8 cubic feet (1/16 cord) of kiln-dried mixed hardwood which could include White Oak, Red Oak, Chestnut Oak, Hickory, Sugar Maple, Black Locust, American Beech, White Ash, Green Ash, Black Cherry, Red Maple, Black Birch, Yellow Birch, Black Walnut, American Elm, Sycamore, Tulip Poplar, Sweetgum, or Basswood, delivered and stacked. Prices are shown at checkout.
Payment: You pay the full price when you place your order, and we charge the payment method you provide. Firewood for residential use is Maryland sales tax-exempt (MD Code, Tax-Gen. § 11-207).
Your receipt: We send a receipt by email or text for every delivery. It shows our name and address, your name, the delivery date, the quantity delivered, the price, and the type of wood.
Delivery: See our Delivery Policy. Ownership passes to you when the wood is delivered.
Your part:
- Give us an accurate address and safe access to the stacking spot.
- Secure pets during the delivery window.
- Burn firewood only in an approved fireplace, stove, or fire pit, and follow local burn rules.
Problems with an order: See our Satisfaction & Refund Policy. If you think you received less than you paid for, contact us first. You can also contact the Maryland Department of Agriculture, Weights & Measures, at 410-841-5790.
Our responsibility: We deliver with care, but we aren't responsible for how firewood is used after delivery. Nothing in these terms limits any right you have under Maryland consumer protection law.
Disputes: Please contact us first so we can try to fix it. These terms are governed by Maryland law. Any court case will be heard in the courts of Montgomery County, Maryland.
Changes: We may update these terms by posting a new version here. The terms in effect when you place an order apply to that order.
Contact: PPA19 LLC DBA My Neighborwood · 14330 Poplar Hill Road, Darnestown, MD 20874 · support@myneighborwood.com · (301) 919-0030
Auto-Refill Terms
Effective October 12, 2026
Auto-Refill renews automatically until you cancel. By turning it on, you agree to be charged $129 for each delivery, on the schedule you choose: every 2, 4, 6, or 8 weeks. Firewood for residential use is Maryland sales tax-exempt (MD Code, Tax-Gen. § 11-207).
When you're charged: We charge your saved payment method 1 day before each scheduled delivery. We text or email you before each charge with the date and amount.
Cancel anytime, online: Go to Account → Auto-Refill → Cancel Auto-Refill. Cancellation takes effect immediately, and no future charges will be made. You don't need to call, text, or talk to anyone. You can also cancel by replying to any Auto-Refill email or by texting us. There is no cancellation fee.
Pause, skip, or change: You can pause, skip a delivery, or change how often you get deliveries in your account at any time before the next charge.
Price changes: If the price changes, we will tell you at least 14 days before the new price applies. You can cancel before then at no cost.
Missed deliveries: If we can't complete a delivery you were charged for, we will reschedule it or refund that charge.
Referral Program Terms
Effective October 12, 2026
How it works: Share your referral link or code with a neighbor. They get $20 off their first order. You get $20 in account credit after their first order is delivered.
Who qualifies: The person you refer must be a new customer in our service area, at a household that hasn't ordered before. Only one referral discount applies per household.
Your credit:
- Credits add up and apply automatically to your next orders, including Auto-Refill.
- Credits have no cash value and can't be transferred.
- Credits don't expire while your account is open.
Sharing your link: You share your link yourself. We don't text or email the people you refer unless they sign up with us. Please share only with people who'd want to hear from you.
Fair use: We may cancel credits earned through self-referral, fake accounts, or other abuse.
Changes: We may change or end the program by posting updated terms here. Credits you've already earned will still be honored.
Satisfaction & Refund Policy
Effective October 12, 2026
If you're not happy, we'll make it right. Contact us within 7 days of delivery, by text, email, or phone. Include a photo if you can, and please check with us before burning any wood you have a problem with.
What we'll do: Depending on the problem, we will:
- Come back to fix the stack or top up a short delivery
- Replace the wood
- Give a full or partial refund
The choice is yours if we delivered less than you paid for.
Canceling before delivery: Cancel by noon the day before your delivery for a full refund. After that, we may not be able to stop the delivery, but we will work with you.
How refunds are paid: Refunds go back to your original payment method within 10 business days. Your bank may take a few more days to post it.
Contact: support@myneighborwood.com · (301) 919-0030
Delivery Policy
Effective October 12, 2026
Where we deliver: Darnestown, Maryland. Delivery is free.
When: On available delivery days, between 5:00 and 8:00 p.m. Order by 9 p.m. for delivery as soon as the next available day. You'll get a text reminder before your delivery and an update on the day.
Stacking: We stack the wood at the spot you choose, within 50 feet of where we can park. The path should be safe and clear. Add gate codes or notes when you order.
Weather: Normal rain or snow doesn't cancel delivery. If conditions are unsafe, we will contact you to reschedule at no charge.
If we can't deliver: If we can't reach the stacking spot, we will contact you to reschedule or refund you.
Keep firewood local: Please burn your wood near where it's delivered. Moving firewood can spread invasive pests such as the emerald ash borer and spotted lanternfly.
